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Terms & Conditions

Terms and Conditions

Welcome to Kinzo Victoriaville, a social gaming hall where players can participate in live draws and win exciting prizes. Please read these Terms and Conditions carefully before using our platform.

Acceptance of the Terms

By accessing or using our platform, you agree to be bound by these Terms and Conditions ("Terms"). If you do not accept all of these Terms, please do not use our platform. We reserve the right to change or modify any part of these Terms at any time without notice.

Eligibility Requirements

To use our platform, you must:

  • Be a natural person with the capacity to enter into legally binding agreements.
  • Meet the minimum age requirement (18 years old).
  • Provide true and accurate information about yourself when creating an account.

Minimum Age Requirement

You must be at least 18 years old to use our platform. We may request proof of age from you at any time, and if we suspect that you are under 18 or have provided false information, we reserve the right to terminate your access without notice.

Geographic Restrictions

Our platform is intended for users who can lawfully gamble in Québec, Canada. If you are accessing our platform outside of Québec, please note that our terms may not be applicable in your jurisdiction.

Account Registration Rules

To create an account with us:

  • You must provide true and accurate information about yourself.
  • You must choose a unique username and password for your account.
  • You agree to keep your login credentials confidential and secure.
  • We reserve the right to suspend or terminate any account that we suspect is using fake or misleading information.

One-Account-Per-User Policy

You may only hold one active account with us at any time. If you attempt to create multiple accounts, we reserve the right to close all of your accounts and withhold payment on winnings.

Identity Verification and KYC

We reserve the right to request identification or verification from users who have concerns about age, location, or eligibility. We may use third-party services for this purpose.

Account Accuracy Obligations

You agree to provide accurate information when creating an account, updating your profile, or making deposits/withdrawals.

Account Security Responsibilities

You are responsible for maintaining the security of your login credentials and keeping them confidential.

Login Credentials and Password Protection

  • You must choose a secure password that is not easily guessed.
  • We will never ask you to provide your password over email or phone.
  • If you suspect unauthorized access, please notify us immediately.

Restricted Behaviour and Prohibited Activities

We reserve the right to terminate or suspend any account engaging in:

  • Multi-accounting
  • Fraudulent behavior
  • Abusive language or harassment towards other players or staff members.

Bonus and Promotion Rules

Bonuses are awarded at our discretion. You must follow these general rules for bonuses:

  • Bonuses may be subject to wagering requirements before they can be cashed out.
  • We reserve the right to modify or cancel any bonus program without notice.

Wagering and Gameplay Conditions

To participate in games on our platform, you agree to abide by these general conditions:

  • You must only bet amounts that are within your budget.
  • We reserve the right to void stakes if we suspect suspicious activity.

Bonus Abuse Prevention

We have systems in place to prevent bonus abuse. If we identify repeated attempts at exploiting bonuses, we reserve the right to cancel any related winnings or forfeit accounts.

Deposits and Withdrawals

If applicable, our deposit and withdrawal policy is as follows:

  • We may charge fees for withdrawals.
  • You must verify your identity before making a large withdrawal (>$10,000).
  • Withdrawal requests will be processed in accordance with our internal processing times.

Verification Before Withdrawals

We reserve the right to request additional verification or identification from users requesting large payouts or withdrawals.

Processing and Review Procedures

Withdrawal requests are reviewed on an individual basis. If we require additional information or verification, it may delay processing.

Responsible Gambling Expectations

  • You must gamble responsibly and within your means.
  • We provide tools for responsible gambling (e.g., deposit limits) that can be enabled at any time by contacting us.

Self-Exclusion and Account Restrictions

You have the right to exclude yourself from gaming on our platform. If you do this, please note that:

  • Your account will remain active but be locked out of access.
  • Withdrawals for winnings made before self-exclusion are not affected.

Game Fairness and RNG Systems

We utilize Random Number Generator (RNG) systems to ensure fair gameplay. Our RNG is regularly audited by third-party experts.

Technical Interruptions or Voided Gameplay

In the event of technical issues, we reserve the right to void any stakes made during downtime without prior notice.

Suspension or Closure of Accounts

If your account has been inactive for an extended period (typically 6+ months), it may be closed. We will notify you in writing if this is done due to policy non-compliance or as a security measure.

Intellectual Property and Platform Ownership

Our platform, including content, trade dress, and logo design, are our property. You agree not to reproduce, distribute, modify, or use these without written permission from us.

Limitation of Liability

We will not be liable for:

  • Losses caused by your own failure to follow terms.
  • Damage resulting from unauthorized access to account information.
  • Any actions taken based on incomplete or misleading advice provided through email or phone support.

Modification of Terms

These Terms may change without prior notice. Changes take effect immediately, and we will notify users by posting updated versions online for at least 10 business days before activation date changes apply (for example).

Contact or Support Guidance

If you have any questions about these Terms, please contact our customer support team via email.

Important: These Terms are subject to change without notice. Your continued use of the platform will constitute your acceptance and agreement to abide by all updated conditions.